Chatflow Automations Terms of Service
Last Updated: May 15, 2025
These Terms of Service (“Agreement”) govern your access to and use of the Chatflow Automations website (chatflowautomations.com), our APIs, platform, and all related content, features, and services (collectively, “Services”). By browsing, registering, requesting a demo, or otherwise using the Services, you agree to be bound by this Agreement and our Privacy Policy. If you do not agree, please discontinue use immediately. You must be at least 18 years old and possess the legal capacity to enter into a binding contract.
1. Services Overview
1.1 End-to-End AI Automations. Chatflow Automations specializes in designing, building, and managing AI-driven solutions—voice agents that handle calls with natural language understanding, chatbots that engage website visitors, and backend workflows that synchronize your CRM, ERP, and ticketing systems. Our goal is to reclaim up to 40% of repetitive tasks, so your team can focus on strategic work.
1.2 Structured Delivery Process. Each engagement follows four phases:
Consultation: We hop on a call to understand your needs, listen to your recommendations, and map your current processes so we can identify the highest-value automation opportunities.
Custom Design: Our experts create a tailored solution—complete with flow diagrams, integration points, and conversational scripts—that is precisely aligned with your requirements.
Feedback Call: You review our design, share any tweaks or questions, and together we refine the solution until it fully meets your goals.
Implementation: We seamlessly integrate and deploy your AI automation into your existing systems, then validate performance against your KPIs.
2. Accounts & Eligibility
2.1 Registration Requirements.
To access certain Services—like booking a demo, downloading automations & APIs, or receiving a custom proposal—you must complete our registration form. We’ll ask for your name, job title, company, industry, and a brief description of your current workflows or pain points. By submitting this information, you confirm that you’re at least 18 years old and have the authority to represent your organization.
2.2 Use of Registration Information.
We use your details to coordinate discovery calls and tailor our initial recommendations. You’ll receive relevant resources—case studies, technical overviews, pricing guides—and timely updates about your project. Your information is stored securely and never sold to third parties; please see our Privacy Policy for full details.
2.3 Keeping Your Information Current.
If your contact details or role change, simply email info@chatflowautomations.com. Prompt updates ensure we can continue to reach you with scheduling notices, product briefings, and critical security alerts without interruption.
2.4 Refusal or Cancellation.
Chatflow reserves the right to decline or cancel any registration that appears incomplete, inaccurate, or fraudulent. In such cases, we may pause demo scheduling and outreach until valid information is provided.
3. Fees, Invoicing & Payment
3.1 Order-Based Pricing. All fees, deliverables, milestones, and payment schedules are set forth in a mutually executed Order Form or Statement of Work (“Order”). Unless otherwise specified, all fees are denominated in U.S. dollars.
3.2 Payment Terms. Invoices are due within thirty (30) days of issuance. Overdue balances accrue interest at 1.5% per month (18% annually). If you fail to cure an overdue balance within ten (10) days of written notice, we may suspend Services until payment is received.
3.3 Taxes & Fees. You are responsible for all transaction fees, banking charges, and any sales, use, VAT, or other taxes (excluding taxes based on Chatflow’s net income).
3.4 Fee Adjustments. We may revise our standard fee schedule upon thirty (30) days’ prior written notice. Fees under existing, signed Orders remain unchanged unless mutually agreed in writing.
4. Customer Content & Data Use
4.1 Ownership & License. You retain all rights to your Customer Content—any data, documents, or media you upload. By submitting Customer Content, you grant Chatflow a non-exclusive, worldwide, royalty-free license to use, store, and process it solely to deliver the Services.
4.2 Data Protection & Compliance. We implement industry-standard safeguards—encryption at rest and in transit, SOC-2 controls, and regular security audits—to protect your data. We will only access or disclose Customer Content as necessary to provide the Services or as legally required.
4.3 Retention & Deletion. Upon termination or at your request, we will securely delete or return your Customer Content within thirty (30) days, unless retention is required by law or a separate agreement.
5. Intellectual Property & Feedback
5.1 Custom Configurations & Tools.
While we leverage platforms like Make.com and other third-party services to power your automations, all custom workflows, templates, scripts, and integration Blueprints that Chatflow develops are our proprietary configurations. The underlying platforms, APIs, or software (e.g., Make.com, Zapier, CRM/ERP connectors) remain the property of their respective providers and are used under their standard licensing terms.
5.2 License to Use Deliverables.
Upon full payment, we grant you a non-exclusive, non-transferable license to operate the custom workflows and assets we deliver, solely for your internal business purposes. You may not sublicense, redistribute, or otherwise share these proprietary configurations outside your organization without our prior written consent.
5.3 Third-Party & Open-Source Components.
Any open-source libraries or third-party modules embedded within your automations are subject to their original license terms. You agree to comply with those terms, and Chatflow disclaims ownership of those components—our role is to integrate them, not relicense them.
6. Confidentiality
6.1 Definition. “Confidential Information” includes non-public business, technical, or financial information exchanged in connection with the Services that is marked confidential or that would reasonably be considered confidential.
6.2 Obligations. Each party will (a) use Confidential Information only to perform its obligations, (b) restrict access to employees or contractors on a need-to-know basis under comparable confidentiality obligations, and (c) protect it with at least the same care it uses for its own confidential materials.
6.3 Duration. Confidentiality obligations survive for three (3) years post-termination, except for trade secrets, which remain confidential as long as they qualify under applicable law.
7. Support, Maintenance & Service Levels
7.1 Standard Support. Included with every engagement, Standard Support offers ticket-based issue tracking with a one-business-day response target and critical-issue response within four hours.
7.2 Premium Support. For an additional fee, Premium Support provides 24/7 monitoring, a dedicated account manager, monthly performance reviews, and on-call engineering assistance.
7.3 Scheduled Maintenance. We will notify you at least seven (7) days in advance of planned maintenance windows—covering platform updates, security patches, and optimizations—and strive for off-peak hours to minimize disruption.
8. Warranties & Disclaimers
8.1 Limited Warranty. We warrant the Services will be performed in a professional, workmanlike manner consistent with industry standards and that any deliverables will substantially conform to documented specifications.
8.2 Disclaimer. EXCEPT FOR THE LIMITED WARRANTY IN SECTION 8.1, SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
9. Limitation of Liability & Indemnification
9.1 Liability Cap. CHATFLOW’S AGGREGATE LIABILITY FOR CLAIMS ARISING UNDER THIS AGREEMENT SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU UNDER THE APPLICABLE ORDER IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM.
9.2 Exclusion of Damages. NEITHER PARTY SHALL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, BUSINESS INTERRUPTION, OR DATA LOSS, EVEN IF ADVISED OF THE POSSIBILITY.
9.3 Indemnification. You agree to defend, indemnify, and hold harmless Chatflow and its officers, directors, employees, and agents from any third-party claims arising from your breach of this Agreement, your negligent or willful misconduct, or your infringement of third-party rights.
10. Term, Termination & Post-Termination
10.1 Term. This Agreement is effective upon your first use of the Services and continues until all Orders expire or are terminated.
10.2 Termination for Cause. Either party may terminate for material breach if the other fails to cure within thirty (30) days of written notice. Chatflow may also immediately suspend or terminate for legal requirements, security risks, or account violations.
10.3 Post-Termination. Upon termination, you must pay all accrued fees. We will delete or return your Customer Content per Section 4 and cease all Services.
11. Governing Law & Dispute Resolution
This Agreement is governed by Illinois law, without regard to conflict-of-law principles. Any dispute not resolved by good-faith negotiation will be submitted to binding arbitration in Chicago, Illinois, under the American Arbitration Association’s Commercial Rules. The arbitrator’s decision is final and may be entered in any court with jurisdiction.
12. Miscellaneous
Modifications: Material changes to these Terms take effect thirty (30) days after notice via our website or email; continued use constitutes acceptance.
Force Majeure: Neither party is liable for delays caused by events beyond reasonable control (e.g., natural disasters, strikes, pandemics, or government actions).
Notices: All notices must be in writing and sent to the account email info@chatflowautomations.com
Assignment: You may not assign this Agreement without our consent; Chatflow may assign freely.
Severability: If any provision is unenforceable, the remainder stays in effect.
Entire Agreement: This Agreement, along with any Orders and our Privacy Policy, constitutes the complete understanding between you and Chatflow and supersedes all prior agreements.