Chatflow Automations Privacy Policy
Last Updated: May 15, 2025
Chatflow Automations, Inc. (“Chatflow,” “we,” “us,” or “our”) is committed to protecting your privacy. This Policy describes how we collect, use, share, and safeguard your information when you visit our website (chatflowautomations.com), request demos or resources, participate in discovery or feedback sessions, or engage our AI automation services. By interacting with Chatflow—whether via our site, APIs, or direct consultations—you consent to the practices below. Please review this Policy periodically, as we may update it to reflect new features or legal requirements.
1) Information We Collect
When you schedule a demo, download gated content, or request a custom proposal, we collect your name, job title, company, industry, email address, phone number, and a brief description of your automation goals. During discovery calls and feedback sessions, we record notes about your business processes and pain points. If you provide files—data sets, documents, or media—for use in your automations, we store that “Customer Content” securely. Additionally, when you visit our site or use our platform, we automatically log technical and usage details (IP address, browser type, device information, pages viewed, timestamps, and error logs) to help diagnose issues and improve performance.
2) How We Use Your Data
We use your registration and profile information to coordinate consultations, tailor solution designs, and send you relevant materials such as case studies, technical overviews, and pricing guides. Customer Content is processed exclusively to build, configure, and optimize your automations, in strict accordance with our Terms of Service. Usage data informs our engineering roadmap — by analyzing feature adoption, error patterns, and performance metrics, we continuously enhance system stability, streamline workflows, and improve user experience.
3) Cookies & Tracking Technologies
Our website employs cookies and similar tools to maintain secure sessions (so you remain logged in during demo bookings), remember form preferences, and protect against fraud. We also use analytics cookies (e.g., Google Analytics) to understand navigation paths, page load times, and drop-off points in our signup flows, enabling us to optimize content and functionality. Marketing pixels and retargeting tags may be used to deliver follow-up resources — such as webinar invitations or whitepaper downloads — but you may disable non-essential cookies via your browser settings, which could affect certain features.
4) Sharing & Disclosure
We never sell or rent your personal information. We share data only with:
Service Providers (cloud hosting, analytics, payment processors) under strict confidentiality agreements;
Legal Authorities to comply with valid subpoenas or court orders or to protect our rights and the security of our Services;
5) Security Measures
Protecting your data is a core responsibility. We employ industry-standard safeguards, including TLS encryption in transit, AES encryption at rest, regular penetration testing, and SOC-2–aligned controls to prevent unauthorized access or data breaches. Access to Customer Content is strictly limited to authorized personnel and essential service providers. In the unlikely event of a security incident, we will promptly notify affected clients and relevant authorities as required by law.
6) Data Retention
We retain your registration details, Customer Content, and support records for as long as necessary to provide our Services and to meet legal, regulatory, or accounting obligations. Typically, data remains active during our engagement and for up to thirty-six (36) months after your last interaction — unless you request earlier deletion or extended retention is legally required.
7) Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
Access the personal information we hold about you;
Correct or update inaccurate data;
Request deletion or restriction of processing;
Obtain your data in a machine-readable format;
Withdraw consent for marketing communications.
To exercise any of these rights, email info@chatflowautomations.com. We will verify your identity and respond within the timeframes required by law.
8) Children’s Privacy
Our Services are intended for business and adult users; we do not knowingly collect personal information from anyone under 16. If you believe we have inadvertently received data from a minor, please contact info@chatflowautomations.com, and we will delete that information without undue delay.
9) International Data Transfers
Although Chatflow is based in the United States, your data may be processed or stored by our affiliates or service providers in other countries. We implement appropriate safeguards — such as Standard Contractual Clauses — to ensure your Personal Data remains protected in accordance with this Policy and applicable laws.
10) Updates to This Policy
We may revise this Privacy Policy to reflect new services, technology, or legal requirements. When we make material changes, we will post a prominent notice on our website and update the “Last Updated” date above. Your continued use of our site or Services after such changes indicates acceptance of the revised Policy.
11) Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to:
Email: info@chatflowautomations.com
Thank you for trusting Chatflow Automations with your data. We are committed to maintaining your confidence through transparent and responsible privacy practices.